Your Privacy is Our Priority
At PetPool, we are committed to protecting your privacy and ensuring you have a positive experience on our platform.
By using PetPool, you agree to these Terms of Service and our Privacy Policy. This document outlines how we collect, use, and protect your personal information.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.
PetPool is a social platform for pet owners to connect, share, and discover pet-related content and services. By using our platform, you provide personal information that helps us serve you better.
We collect information you voluntarily provide, including:
When you use our app, we automatically collect:
We may receive information from:
Your information helps us provide and improve our services, connect you with other pet owners, and enhance your experience. We use collected information for purposes including:
Users must provide accurate information and are responsible for all content they post. You agree to:
All content must be appropriate and related to pets. Harmful or offensive content is prohibited. When using PetPool, you agree not to:
We reserve the right to remove any content that violates these guidelines and take appropriate action against violators.
We share information with third-party providers who assist in operating our platform, including payment processors, hosted services, analytics providers, and customer support tools.
Pet service providers can see your profile, location, and pet information necessary to fulfill services you've booked.
We may disclose information when required by law or to protect the rights, privacy, safety, or property of PetPool, our users, or the public.
If PetPool is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We may share anonymized and aggregated data that cannot identify you personally.
We implement industry-standard security measures to protect your information, including:
However, no security system is impenetrable. While we implement robust protections, we cannot guarantee absolute security.
You can access, update, and correct your personal information through your account settings at any time.
You can request deletion of your account and associated data. Some information may be retained for legal or operational purposes.
You can disable location services through your device settings at any time.
You can opt-out of promotional emails by clicking the "unsubscribe" link in our messages or managing preferences in your account.
You can request your data in a portable format by contacting our support team.
PetPool is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.
For users between 13-18, parental consent may be required depending on your jurisdiction.
Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.
We retain your information for as long as necessary to provide services and fulfill the purposes outlined in this policy. You can request deletion at any time, subject to legal and operational requirements.
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country. By using PetPool, you consent to such transfers.
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by updating the "Last Updated" date or by sending you a notice.
If you have questions about this Privacy Policy, our privacy practices, or these terms, please contact us:
We will respond to your inquiry within 30 days.
If you are a resident of the European Union or United Kingdom, you have additional rights under GDPR:
To exercise these rights, contact privacy@petpool.com with your request.